Question 1

What is the show about?

Accepted Answer

Planet Earth III Live In Concert is an orchestral arena musical experience featuring breathtaking footage from the latest sensational television series produced by the award-winning BBC Studios Natural History Unit. Specially selected footage is showcased in 4K Ultra High Definition on a giant LED screen, accompanied by the exhilarating music of Hans Zimmer, Jacob Shea, and Sarah Barone for Bleeding Fingers Music, performed by the renowned City of Prague Philharmonic Orchestra.

Question 2

Who composed the music?

Accepted Answer

Oscar-winning composer Hans Zimmer, along with Jacob Shea and Sara Barone from Bleeding Fingers Music, composed the music for the Planet Earth III TV series.

Question 3

Which orchestra will perform the music live for the Planet Earth III recordings?

Accepted Answer

The orchestra is called The City Of Prague Philharmonic Orchestra. It is a classical orchestra predominantly composed of Czech classical, jazz, and guest musicians who work at the State Opera and the Czech National Theatre.

The history of the orchestra dates back to the Film Symphony Orchestra (FISYO), which was founded shortly after World War II in 1947 as the in-house orchestra of the major Barrandov Film Studios. After its spin-off and complete privatization, it initially performed under the name Czech Symphony Orchestra but faced issues with other Czech ensembles unlawfully using the name. In 1992, following the Velvet Revolution, music producer James Fitzpatrick proposed the current name.

The orchestra comprises musicians from the State Opera and the Czech National Theatre, and most of their concerts take place at the opera house.

Question 4

How long does the show last?

Accepted Answer

The total duration of Planet Earth III Live in Concert is approximately 100 minutes plus an intermission.

Question 5

Where can I see the show?

Accepted Answer

You can see Planet Earth III Live In Concert on 22 September 2024 in the SAP Arena, Mannheim, at 8:00 pm.

(An d. Arena 1, 68163 Mannheim, Deutschland)

Question 6

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

This experience is held indoors in a venue with air conditioning.

Question 7

Where can I get tickets?

Accepted Answer

- On the Fever App, available on Google Play and Apple Store

- On the Fever website

Question 8

Can I buy tickets at the box office on the night?

Accepted Answer

There will be no box office at the venue. Please book your ticket(s) in advance.

Question 9

Do I need to print my ticket?

Accepted Answer

Yes, please show your ticket(s) in printed form at the venue. You will receive your printable ticket(s) in PDF format 15 days prior to the event. You will need a printed Version for your transport ticket.

For access to the event only paper tickets are accepted.

Question 10

Are there age restrictions?

Accepted Answer

All age groups are welcome, but children under 16 must be accompanied by an adult over 18.

Question 11

Do I have to be on site at the beginning of the event?

Accepted Answer

If you arrive after the beginning of the event, you may not be able to take your seat immediately, but will have to wait for a suitable moment (applause, break). In any case, please be considerate of the other participants.

Question 12

Are refunds available? What is the exchange policy?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us, indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, please refer to the T&Cs.

Question 13

What happens if I arrive late?

Accepted Answer

If you arrive after the start of the event, you may not be able to immediately take your seats and may need to wait for an appropriate moment (applause, intermission). Please be considerate of other attendees in any case.

Question 14

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

Question 15

I can't find my ticket. What should I do?

Accepted Answer

You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Question 16

Is there a dress code?

Accepted Answer

There is no specific dress code. We want you to feel comfortable at Planet Earth III – Live in Concert.

Question 17

Is there a lost and found contact?

Accepted Answer

Please contact the venue directly if you have lost something. You can usually find the contact under Lost and Found on the respective website.

Question 18

Can I bring a bag into the venue?

Accepted Answer

For security reasons, usually only bags up to A4 size are allowed. Backpacks of any size, as well as bags larger than A4, are not allowed.

Question 19

Can I bring my camera into the arena?

Accepted Answer

Generally, professional (DSLR and DSLR-like) cameras with interchangeable lenses or tablets are not allowed and can only be used by accredited photographers.

Question 20

Can I bring my own food and drinks into the venue?

Accepted Answer

Bringing your own food and drinks is not allowed. There is an extensive range of catering options at the venue. If you have specific dietary or medical requirements, please speak to the venue staff upon arrival.

Question 21

Will there be merchandise available for purchase?

Accepted Answer

No, there will be no merchandise products from Planet Earth III Live in Concert available for purchase.

Question 22

**Prohibited Items **

Accepted Answer

Backpacks or bags of any kind larger than DIN A4 size.

Any kind of weapons, including firearms, knives, pepper spray, tasers, or other items that can be used as weapons.

Any illegal drugs or substances.

Bringing alcohol into the arena is not allowed. Alcoholic beverages can be purchased at the venue's bars.

Glass containers, cans, aluminum bottles, or thermos flasks of any kind.

Laser pointers, pens, or other similar devices that may disturb or harm others.

Fireworks, torches, smoke bombs, confetti, or glitter cannons.

Professional cameras, audio/video recording devices, and tripods, as well as attachable lenses for mobile phones.

Selfie sticks, GoPros, or iPads used for photography or filming.

Banners, flags, or signs larger than A4 size or conveying offensive messages.

Balloons.

Use of shoes with wheels, skateboards, scooters, or rollerblades.

Helmets and full-face masks.

Large metal-studded clothing or large metal chains.

Offensive clothing.

Question 23

Are prams allowed?

Accepted Answer

This is a seated arena show, please check the venue website. Although the show is accessible for all ages, the nature of the show is classical, so young children in prams may not be engaged for the full show. Parental discretion is advised when deciding if the show will be suitable for your child.

Question 24

Will restrooms be available on site?

Accepted Answer

Arenas have restroom facilities inside.

Question 25

Can I bring animals? Are service dogs allowed?

Accepted Answer

Unfortunately, no animals are allowed in this event’s location—not even service animals.

Question 26

Is coat available?

Accepted Answer

Please check the venue website for coat check information.

Question 27

Is the venue wheelchair accessible?

Accepted Answer

Yes, the event is being held in an accessible venue. For further details on booking accessible tickets, please email barrierefrei@fkpshowcreations.com or call the following toll-free number from Monday to Friday between 11 am and 3 pm: 040 743 05943.

Question 28

Will there be strobe lights?

Accepted Answer

This event won't include strobe lights.

Question 29

Are there chairs available? Can I be seated during the experience/exhibition?

Accepted Answer

This is a seated experience, so seating will be available for every guest.

Question 30

How do I book a ticket for my carer?

Accepted Answer

Guests with a B mark on their disabled badge are entitled to apply for one free pass for their Personal Assistant/Support worker.

For further details on booking accessible tickets, please email barrierefrei@fkpshowcreations.com or call the following toll-free number from Monday to Friday between 11 am and 3 pm: 040 743 05943.

Question 31

How do I get to the arena?

Accepted Answer

Information on how to get there and parking can also be found on the websites of the respective venues. We recommend arriving and departing by public transportation. Please allow sufficient time for a relaxed and stress-free journey.

Question 32

Sustainability

Accepted Answer

Our Sustainability Program

As part of our mission to host this concert for the audience, it is of utmost importance for us to ensure that sustainable practices are at the core of our work.

FKP Scorpio Concert Productions works closely with the venues of the Planet Earth III Live in Concert tour to achieve maximum sustainability and develop and optimize corresponding measures. Further information on the sustainability policies and measures of the arenas can be found on their respective websites.

Our partner is atmosfair, with whom we collaborate to minimize the environmental impact of our tour vehicles by reducing CO2 emissions to an absolute minimum. For all emissions generated, we donate to atmosfair's compensation program, which funds climate protection projects with the donations.